Our Quality Commitment

The provision of care across our society quite rightly requires that care providers meet rigorous regulatory requirements to ensure quality of service and safeguarding of service-users. The CQC’s “Essential Standards of quality and Safety” are required to be met by social care providers as part of this regulatory framework.

We at Here2Care, in addition to ensuring we meet all these “external” regulatory requirements, are deeply committed, through our values, to continually improving our services to substantially exceed expectations of our service-users and their loved ones.

We have set out below examples of some of the ways we have sought to achieve this:

(a) CQC and other inspections

We are regulated by the Care Quality Commission and have successfully met inspections from CQC inspectors and received a 2 star rating prior to the CQC ending the use of star ratings.

(b) Safeguarding/Protection

Our commitment to this vital area is shown by ensuring that all our carers undergo enhanced CRB and ISA checks prior to commencing duties . In addition they receive appropriate training and are supervised carefully. All carers understand the importance of safeguarding and understand we operate a zero tolerance policy.

(c) Communication with service users

Service users are involved in the creation of their care plan and our Client Services Manager ensures regular and open two way communication with service users and their families

(d) Delivery of Care Quality

Our Care Quality Officers undertake spot checks to ensure standards of excellence are maintained

Awarded ISO 9001 accreditation

(e) Diversity and Equality

We have clear written policies and training for all staff ensuring we meet and respect the diverse needs of service-users by recognising spiritual, cultural, religious, gender and physical needs.

(f) Health and Safety, Risk Assessment and  the Environment

We take very seriously our obligations  in respect of the above and have detailed written policies relevant to these important matters.

ISO 14001 and CHAS